Multi-System Programme – Delivery Assurance
Provided senior delivery leadership across a multi-vendor enterprise transformation.
Challenge
A FTSE 250 organisation was undertaking a complex enterprise transformation involving ERP, CRM, data warehouse, and integration platform implementations across multiple vendors. The programme was experiencing delivery delays, scope creep, and coordination challenges between internal teams and external suppliers. Senior stakeholders needed independent assurance that the programme could deliver on time, within budget, and to the required quality standards. They required experienced delivery leadership to bring structure, governance, and accountability to the programme.
Solution
Chayse provided senior delivery assurance and programme leadership, working directly with the programme board and vendor teams. We established clear governance frameworks, implemented risk and issue management processes, and created transparent reporting that gave stakeholders confidence in programme status. Our team conducted technical and delivery reviews across all workstreams, identified critical path dependencies, and worked with vendors to resolve blockers. We facilitated coordination between internal and external teams, ensured testing and cutover plans were robust, and provided hands-on support during critical delivery phases.
Outcome
The programme delivered successfully within the revised timeline and budget, with all core systems operational and stable. Our governance frameworks reduced escalations by 60% and improved decision-making speed across the programme. The organisation now has integrated ERP, CRM, and data platforms that support their operational and strategic objectives. Post-implementation reviews highlighted the value of independent delivery assurance in managing complex, multi-vendor programmes. The client has engaged us for ongoing advisory support as they continue to optimise and evolve their technology landscape.
This case study has been anonymised to protect client confidentiality.